Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • SM
    Seriously. Call them (you will get answered immediately). Do it.

    “I came across The Group Insurance when shopping around for cheaper insurance. Jason Dolby and Katie Dragoo were able to find me a great insurance company with great rates- better than other places around Springfield and the Springfield area that I had run quotes.

    Even though they always answer the phone, I’m a face-to-face type of person so I have dropped in the office unannounced a handful of times since becoming a customer to ask questions or seek guidance. Everyone in the office is always so nice and patient. One time I was so stressed out with life in general that after I asked the question, I sat there in a glazed daze and everyone treated me nicely and no one was annoyed by my lingering presence because they understand working very long days while in the process of buying a house. Katie even recognized me at a wedding reception (I did not recognize her) and made it a point to come up and say hello.

    When I recently had to change up my insurance plan, Katie ran numbers and found an insurance rate even cheaper than my current plan! I have been very impressed and recommend them to anyone asking for insurance recommendations.

    Seriously. Call them (you will get answered immediately). Do it.”

  • AW
    Thank you Katie and Jason for a fantastic experience.

    “My wife and I just switched to The Group for our home, auto, and life insurance. I love having an agent that I can speak with directly. Every question and concern I have had has been answered in a timely and courteous manner. Also, they were able to get me better coverage at lower rates. Thank you Katie and Jason for a fantastic experience.”

  • Madeline Jiardina
    Katie was very responsive and took care of everything for me...

    “I recently purchased my first home and I had no clue where to even start with home insurance. My loan officer recommended Katie Dragoo with The Group Insurance Agency and right away I knew it was a very good recommendation. Katie was very responsive and took care of everything for me, she did not let anything slip through. She was able to get me an outstanding quote for home insurance as well as car insurance. I feel much better knowing that if I have any problems or questions Katie will be there. I also very much appreciated the personal letter I received at my new house, from Katie, congratulating me and reminding me that she is available for my questions or concerns.”

  • Grant Holloway
    I can't recommend them enough!

    “Katie and Jason at The Group Insurance have been great to work with! I had a windshield get hit with a rock and I was able to call Katie at 8:30 on a week night and she started the process for me. I can’t recommend them enough!”

  • Michael Finley
    Thank you Jason and The Group Insurance I appreciate you.

    “I have both home and auto with The Group insurance and very happy with the policies. I want to tell everyone on 2 separate occasions I was in need of proof of insurance and both times I reached out to Jason and he had emailed me proof within minutes, I know that don’t sound like much but it was on a SATURDAY!!! To me that goes above and beyond. Thank you Jason and The Group Insurance I appreciate you.”