Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- SMSeriously. Call them (you will get answered immediately). Do it.Sarah M., Illinois
“I came across The Group Insurance when shopping around for cheaper insurance. Jason Dolby and Katie Dragoo were able to find me a great insurance company with great rates- better than other places around Springfield and the Springfield area that I had run quotes.
Even though they always answer the phone, I’m a face-to-face type of person so I have dropped in the office unannounced a handful of times since becoming a customer to ask questions or seek guidance. Everyone in the office is always so nice and patient. One time I was so stressed out with life in general that after I asked the question, I sat there in a glazed daze and everyone treated me nicely and no one was annoyed by my lingering presence because they understand working very long days while in the process of buying a house. Katie even recognized me at a wedding reception (I did not recognize her) and made it a point to come up and say hello.
When I recently had to change up my insurance plan, Katie ran numbers and found an insurance rate even cheaper than my current plan! I have been very impressed and recommend them to anyone asking for insurance recommendations.
Seriously. Call them (you will get answered immediately). Do it.”
- AWThank you Katie and Jason for a fantastic experience.Aaron W., Illinois
“My wife and I just switched to The Group for our home, auto, and life insurance. I love having an agent that I can speak with directly. Every question and concern I have had has been answered in a timely and courteous manner. Also, they were able to get me better coverage at lower rates. Thank you Katie and Jason for a fantastic experience.”
Katie was very responsive and took care of everything for me...Madeline J., Illinois“I recently purchased my first home and I had no clue where to even start with home insurance. My loan officer recommended Katie Dragoo with The Group Insurance Agency and right away I knew it was a very good recommendation. Katie was very responsive and took care of everything for me, she did not let anything slip through. She was able to get me an outstanding quote for home insurance as well as car insurance. I feel much better knowing that if I have any problems or questions Katie will be there. I also very much appreciated the personal letter I received at my new house, from Katie, congratulating me and reminding me that she is available for my questions or concerns.”
- I can't recommend them enough!Grant H., Illinois
“Katie and Jason at The Group Insurance have been great to work with! I had a windshield get hit with a rock and I was able to call Katie at 8:30 on a week night and she started the process for me. I can’t recommend them enough!”
- Thank you Jason and The Group Insurance I appreciate you.Michael F., Illinois
“I have both home and auto with The Group insurance and very happy with the policies. I want to tell everyone on 2 separate occasions I was in need of proof of insurance and both times I reached out to Jason and he had emailed me proof within minutes, I know that don’t sound like much but it was on a SATURDAY!!! To me that goes above and beyond. Thank you Jason and The Group Insurance I appreciate you.”
- JDJason D., Springfield, Illinois
- ECEric C., Springfield, Illinois
“My family and I have been part of the Group family for the past 5 years!! We currently have home and auto insurance with them and couldn’t be happier. Anytime we have a question we know they’re just a phone call away, keep up the phenomenal work guys!!”
- Chad C., Springfield, Illinois
“The Group Insurance Agency is hands down the best insurance Company in the Springfield area!
In 2015 I had purchased a commercial building and my personal insurance company at the time did not insure commercial properties. I called a three reputable insurance companies to get pricing, and two had submitted very expensive rates while the third company didn’t return my calls. I still was not satisfied, so I called The Group Insurance Agency. I left a message and Jason Dolby returned my call within 15 minutes. I told him about the commercial property and what I would require when I opened my doors for business. He met with me and tailored a policy that met my needs, and with considerable savings over the other agencies. He made suggestions to help me save money while optimizing coverage that would best suit my business. I was so pleased, I even moved my personal auto and home policies to The Group Insurance Agency. Since that time, I have referred friends and customers to The Group Insurance Agency as well. Three years later, I am still very happy with the service and premiums. Jason or one of his professional staff contacts me prior to renewal to ensure that I have the optimum coverage at an affordable price. I highly recommend them for all your insurance needs! You will be glad that you did!”
- Vickey L., Springfield, Illinois
“Jason and his staff are great people and provide excellent customer service. They were able to obtain a lower car insurance rate for me and made the process very convenient. I highly recommend them.”
- Kristin P., Springfield, Illinois
“A great agency with affordable rates! Very friendly agents!”
- Mike M., Springfield, Illinois
“I couldn’t be happier with Jason Dolby and his staff at The Group Insurance Agency. They provide excellent service and are always willing to answer my questions when I need them. I highly recommend this company.”
- SLStephanie L., Springfield, Illinois
“Jason and Katie are so great to work with! I have business, home and auto with them and anytime I have a question or concern I can simply text either of them and they immediately respond and address any questions I have. Love love LOVE their convenient & beautiful new location in Piper Glen Plaza! Great people, great rates and top-notch customer service! I recommend them to everyone.”
- DKDestiny K., Springfield, Illinois
- JSJane S., Springfield, Illinois
- KUKristina U., Springfield, Illinois
“I have renters insurance and two vehicle policies with them. Top notch customer service. When I call in I get to talk to a live person which is why I left my other agency. Katie has always been quick to respond with anything I need. I would definitely recommend The Group Insurance Agency to everyone.”
