Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • CC

    “The Group Insurance Agency is hands down the best insurance Company in the Springfield area!

    In 2015 I had purchased a commercial building and my personal insurance company at the time did not insure commercial properties. I called a three reputable insurance companies to get pricing, and two had submitted very expensive rates while the third company didn’t return my calls. I still was not satisfied, so I called The Group Insurance Agency. I left a message and Jason Dolby returned my call within 15 minutes. I told him about the commercial property and what I would require when I opened my doors for business. He met with me and tailored a policy that met my needs, and with considerable savings over the other agencies. He made suggestions to help me save money while optimizing coverage that would best suit my business. I was so pleased, I even moved my personal auto and home policies to The Group Insurance Agency. Since that time, I have referred friends and customers to The Group Insurance Agency as well. Three years later, I am still very happy with the service and premiums. Jason or one of his professional staff contacts me prior to renewal to ensure that I have the optimum coverage at an affordable price. I highly recommend them for all your insurance needs! You will be glad that you did!”

  • SL

    “Jason and Katie are so great to work with! I have business, home and auto with them and anytime I have a question or concern I can simply text either of them and they immediately respond and address any questions I have. Love love LOVE their convenient & beautiful new location in Piper Glen Plaza! Great people, great rates and top-notch customer service! I recommend them to everyone.”

  • RB

    “Exceptional service! Jason, Tara, and Katie are always attentive to my needs! You can really tell they value each of their clients. I highly recommend them for your insurance needs!”

  • KU

    “I have renters insurance and two vehicle policies with them. Top notch customer service. When I call in I get to talk to a live person which is why I left my other agency. Katie has always been quick to respond with anything I need. I would definitely recommend The Group Insurance Agency to everyone.”

  • MM

    “I have worked with The Group Insurance for many years, and they are the absolute best! Jason and Katie are so quick to get back to me, always helpful, and always care about the items I have brought to them. I would recommend them to anyone!”

  • MM

    “I couldn’t be happier with Jason Dolby and his staff at The Group Insurance Agency. They provide excellent service and are always willing to answer my questions when I need them. I highly recommend this company.”

  • EC

    “My family and I have been part of the Group family for the past 5 years!! We currently have home and auto insurance with them and couldn’t be happier. Anytime we have a question we know they’re just a phone call away, keep up the phenomenal work guys!!”

  • MS

    “A big thank you to The Group Insurance Agency. They combined all my insurance needs into one package, making my insurance needs a breeze.”

  • ET

    “Very responsive to policy questions and claims handling. Just had our car totaled by a red-light runner and had the claim settled with responsible party‚Äôs insurer and check-in-hand in within about a week.”

  • RN

    “Jason and his staff are great to work with. Would recommend them to anyone!”

  • KC

    “They gi above and beyond to help find the best insurance for your needs.”

  • KP

    “A great agency with affordable rates! Very friendly agents!”